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The people at Mt Barker/Balhannah Medical Clinic in South Australia were part of the second wave of the Collaborative back in 2005. They remind us that “care redesign” is one of the pillars of effective chronic care. That is you can’t keep doing the same thing and expect different results!

What did they do? Like many of the successful practices in the collaborative they created a new creature – the chronic disease coordinator.

Their story is on our new sister site at
http://stories.apcc.org.au/2009/11/the-rise-and-rise-of-the-chronic-care-coordinator/