People as consumers are often assertive in ensuring they get what they want. However people as patients are often reluctant to speak up. They understate their concerns, or ask for what is less than desired to needed, or remain silent against their own better judgement. Often they will be confused about the choices available to […]

Some nations pay half what others do for healthcare and yet get the same or better outcomes. How? Dr Mark Britnell has worked in more than 60 countries, and has seen crucial patterns in the way that healthcare is managed, delivered and funded He is head of healthcare, UK and Europe, at KPMG, and is […]

What do the top performing family practices do better than the rest? The Peterson Center on Healthcare identified 11 ‘bright spot’ primary care practices across the US – teams that deliver high quality care at a much lower than average cost. (Article is here) They identified 10 features that these high performing sites had in […]

We are all keen to engage our team in their second job – improving their work. We would love them to come up with innovative and creative solutions that benefit our practice and our patients. Somewhat paradoxically, rather than encouraging our team to adopt a ‘blue sky’ approach, we would get better results if we […]