![When Patients and Their Families Feel Like Hostages to Health Care](http://practiceimprovement.com.au/wp-content/uploads/2017/09/stethescope_handcuff_small.jpeg)
People as consumers are often assertive in ensuring they get what they want. However people as patients are often reluctant to speak up. They understate their concerns, or ask for what is less than desired to needed, or remain silent against their own better judgement. Often they will be confused about the choices available to […]