BookShelf: Nudge – Improving decisions about health, wealth and happinessFebruary 18, 2011
 Nudge – Thaler and Sunstein You can still help people achieve better outcomes – while absolutely respecting freedom of choice. When a decision is to be made, most people take the path of least resistance – which is often ‘no decision’. Good ‘choice architecture’ makes it easier for people to end up with the best [...] |
Appointments – getting it rightFebruary 12, 2011
Measuring the effectiveness of your appointment system. This article was published in Australian Family Physician this month. |
Waste not, want not…..February 8, 2011
 In healthcare, waste might be said to be any activity that does not add value to the patient experience or improve their health outcome. How can we identify waste and remove it from our clinical systems? |
How to Learn New StuffFebruary 6, 2011
 We’re back to the school routine around here – and one of us is also about to start the Uni thing. What is the best way to learn new stuff? A research team at the Purdue University lead by Prof Jeffrey Karpicke studied this question. Their work was published in the prestigious journal Science this [...] |
Presentation ZenFebruary 2, 2011
 Garr Reynolds is the acknowledged master in the world of presentation design and delivery. Garr is the Professor on Management at Kansai Gaidai University in Japan, and the author of the book, Presentation Zen, which is based on his blog of the same name. He writes about how one can best connect with an audience, and deliver [...] |
Why the Other Line is Likely to Move FasterFebruary 2, 2011
Why do I always seem to pick the wrong line at the Coles checkouts? I’m into queueing theory, so was very happy to come across this video about Agner Erlang, the father of queueing theory, by Prof Bill Hammack. Prof Hammack is from the University of Illinois. He also goes by the title ‘The Engineer Guy’, http://engineerguy.com. [...] |
Plan B – You always needs a Backup PlanFebruary 2, 2011
 There are two kinds of computer users – those who have lost data in a crash, and those who are about to. I was reminded of this old adage today by a phone call at 8am to tell me the server at work would not start. (Photo from Lifehacker.com.au) It appears that a blackout in [...] |
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