Category Archives:access

Waiting Room or Patient’s Lounge

Waiting Room or Patient’s Lounge

Waiting room. I hate when they make you wait in the room. ‘Cause it says “Waiting room.” There’s no chance of not waiting, ’cause they call it the waiting room, they’re going to use it. They’ve got it. It’s all set up for you to wait. – Jerry Seinfeld.

Appointments – getting it right

Measuring the effectiveness of your appointment system. This article was published in Australian Family Physician this month.

Life in the Fast Lane

Why block up a 15 minute slot if all that is needed is a brief appointment for a script, a certificate, a referral or a normal result? A number of practices have tell how they have implemented ‘Quick Clinics’.